This is a good example that always having a way to go back to doing something the old way is still needed. Going back to pen and paper is not something you'll want once you're computerized, but being able to do it even for a few moments at a time will allow things to continue moving along. It may be almost impossible in some areas, but not others. Staff having radios to communicate would be one aspect.
http://www.telegraph.co.uk/news/2017/09/28/worldwide-airport-chaos-check-in-computer-systems-crash/
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