Always remember that no matter how well everything has been implemented, something can always happen that may be beyond anyone's control. In this case, a fire which is probably one of the worst things you want happening in any network. That's not something you can ignore and try to go in and save the data. It looks like the site is up so their IT people are the heroes there today. Most of the time IT doesn't exist until something really bad happens. Although flights got interrupted, and things didn't work, you have to give them credit because we need to remember that things happen and sometimes they happen at the worst possible moments.